Comment by randusername

> More of a issue that power goes to their heads.

I'm sure this exists too, but isn't the mundane rationale more likely? That gruffness is inevitable because the work sucks?

Overworked, understaffed, the days blur together because it is boring, mostly sedentary work. They are ground down from dealing with the juxtaposition of their role; internally TSA are told they are important because their vigilance is heroic and prevents catastrophe, yet the general public views them with annoyance if not disdain. _Everyone_ they interact with is impatient, and at the that scale of human interaction nobody is really a person anymore, just a complication to throughput.