You are funny. Anthropic refuses to issue refunds, even when they break things.
I had an API token set via an env var on my shell, and claude code changed to read that env var. I had a $10 limit set on it, so found out it was using the API, instead of my subscription, when it stopped working.
I filed a ticket and they refused to refund me, even though it was a breaking change with claude code.
It is possible that degradation is an unconscious emergent phenomenon that arises from financial incentives, rather than a purposeful degradation to reduce costs.
You’re lucky they have even admitted a problem instead of remaining silent and quietly fixing it. Do not expect ethical behaviour from this company.
You are funny. Anthropic refuses to issue refunds, even when they break things.
I had an API token set via an env var on my shell, and claude code changed to read that env var. I had a $10 limit set on it, so found out it was using the API, instead of my subscription, when it stopped working.
I filed a ticket and they refused to refund me, even though it was a breaking change with claude code.
Anthropic just reduced the price of the team plan and refunded us on the prior invoice.
YMMV
Codex seems to give compensation tokens whenever this happens! Hope Claude gives too.
So quiet…
It is possible that degradation is an unconscious emergent phenomenon that arises from financial incentives, rather than a purposeful degradation to reduce costs.