Comment by mathrawka
11 days ago
You are funny. Anthropic refuses to issue refunds, even when they break things.
I had an API token set via an env var on my shell, and claude code changed to read that env var. I had a $10 limit set on it, so found out it was using the API, instead of my subscription, when it stopped working.
I filed a ticket and they refused to refund me, even though it was a breaking change with claude code.
Anthropic just reduced the price of the team plan and refunded us on the prior invoice.
YMMV
So they have no durable principles for deciding who or what to refund… doesnt that make them look even worse…?
Or they do, and two sentences from two different experiences don't tell a full story?
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