I had a bad Cloudflare experience. So, my card on file got no balance one day (my bad, I forgot to update to a new card), and they just turned off the services.
They somehow managed to charge partial amount (like 80% of the bill), but decided to turn off everything anyway, even the services that could be covered by those 80%. They turned off what they offer for free, and we were unable to change the setting, like instead of their CDN point traffic to an S3 bucket, etc.
When they do that they basically freeze your account. I mean you cannot provide a new card to pay the outstanding bill, or do anything at all actually. You're not welcomed here anymore. Locked out. That's is a terrible way to react to a payment failure after being a paying customer for a few years.
It was hard to reach the support, and it took multiple days until I found someone on Reddit who looked at our ticket and it eventually helped.
PS I had much worse experience with GCP after being a loyal customer of them for like 15 years, so Clouflare is good.
Yeah, we were looking for image CDN services (with resizing etc). Asked CloudFlare and they said $200 a month, everyone else was saying $3-5k per month.
Had a sales call with CloudFlare, they said yes they do flat rate billing and it's only $200 a month for all we can eat image hosting.
We of course called bullshit and third time around (talking to human sales reps) we said, just to get it in writing, we can do X bandwidth/Y images for $200 a month?
...oh errr, no, that would be more like $7k.
Thankfully we smelled bullshit and didn't take sales word for it. We'd have built an integration and started paying only to be bitten a month or two later when they readjusted our pricing. They basically refuse to talk about real pricing until you're already paying $200/m and locked in.
We ended up hosting our own on GKE for $500-$1k/m.
I had a bad Cloudflare experience. So, my card on file got no balance one day (my bad, I forgot to update to a new card), and they just turned off the services.
They somehow managed to charge partial amount (like 80% of the bill), but decided to turn off everything anyway, even the services that could be covered by those 80%. They turned off what they offer for free, and we were unable to change the setting, like instead of their CDN point traffic to an S3 bucket, etc.
When they do that they basically freeze your account. I mean you cannot provide a new card to pay the outstanding bill, or do anything at all actually. You're not welcomed here anymore. Locked out. That's is a terrible way to react to a payment failure after being a paying customer for a few years.
It was hard to reach the support, and it took multiple days until I found someone on Reddit who looked at our ticket and it eventually helped.
PS I had much worse experience with GCP after being a loyal customer of them for like 15 years, so Clouflare is good.
I am going through a very similar issue with Cloudflare right now, and billing support is almost of no help.
Yeah, we were looking for image CDN services (with resizing etc). Asked CloudFlare and they said $200 a month, everyone else was saying $3-5k per month.
Had a sales call with CloudFlare, they said yes they do flat rate billing and it's only $200 a month for all we can eat image hosting.
We of course called bullshit and third time around (talking to human sales reps) we said, just to get it in writing, we can do X bandwidth/Y images for $200 a month?
...oh errr, no, that would be more like $7k.
Thankfully we smelled bullshit and didn't take sales word for it. We'd have built an integration and started paying only to be bitten a month or two later when they readjusted our pricing. They basically refuse to talk about real pricing until you're already paying $200/m and locked in.
We ended up hosting our own on GKE for $500-$1k/m.