Comment by vrosas
9 hours ago
Interesting. I guess we’ve learned an important lesson in not building businesses around APIs that don’t have an SLA…
9 hours ago
Interesting. I guess we’ve learned an important lesson in not building businesses around APIs that don’t have an SLA…
How many services have meaningful SLAs for extreme downtime?
Github and (parts of) AWS will give you a small discount at 0.1% downtime, a bigger discount at 1% downtime, and AWS will refund the whole month for 5% downtime. But beyond that they don't care. If a particular customer gets no service at all then their entire $0 gets refunded and that's it.
That was just a feature of the product to be helpful. Not a core function at all.