Comment by Jide_Lambo

I relate to this alot. I've been working in B2B SaaS for years and saw the exact same gap in customer success tooling. The serious tools start at $10k - $50k per year and take months to set up, and everyone else that can't afford them use spreadsheets. There's almost nothing in the middle. What's funny is the actual workflows usually aren't that complicated. The complexity is artificial. It comes from the vendor trying to serve every possible use case. When you build something focused on the real workflow, it turns out you can get 80% of the value in a fraction of the time and cost. The open source angle is smart tool. In B2B, the "let me just try it" factor matter so much. If someone has to sit through a sales call just to see if the tool fits, most small operators will just stick with their spreadsheet.