Comment by simianwords

I’ve been thinking about this but one moat can be trust itself.

If every product can be made easily, what’s left is relation with the customers. Some companies rely on not just the core code or physical product but rather on the overall ecosystem of customers, service and other things. Here, the alignment between all of them is what matters because for certain products to work, you need all parties to jointly trust in the system. For example what makes Uber work is not only the quality of product but that all parties - drivers, riders all jointly trust that the system works.

A company has moat if they can earn this trust.