Comment by tabbott
16 days ago
I'd say so, especially if you start on desktop and have them watch the 2-minute onboarding video. We are satisfied with what we see with our internal usability studies with nontechnical users.
Among customers, one reference that I can quickly cite is this one:
https://zulip.com/case-studies/gut-contact/
> Agents at GUT contact use Zulip every day to communicate with their team leads. “Most of our agents are in their 60s or 70s, so the software must be as simple as possible. That’s why we love Zulip,” says Erik Dittert, who’s been leading GUT contact’s IT team for the past 20 years.
I would recommend doing a little training/handholding call/video when moving over a community -- but this is true for any new app.
My mom needed training to do basic things in Squarespace, and I had a friend who worked at Slack whose manager started every chat message with "Hi <name>" and ended it with a signature, like you would an email. :)
I'm going to be very honest here. The jock ain't watching no video. Dude has (possibly) early CTE. Do you think he has the attention span to sit through a two minute video? For a messaging app??
That's an automatic fail.
First, quarterbacks are not typically the concerning position with respect to CTE. Second, because he plays football he doesn't have a 2-minute attention span? "Dumb jock" is about as accurate as "ignorant HN poster". Third, he either spent 2 minutes learning how to use discord, or stumbled through it long enough to learn, why can't he do the same thing with Zulip? Would it help if they chopped it into a dozen TicToks?
They were needlessly inflammatory, but none of that changes the fact that something requiring you to watch a 2-min video to get started does not pass the [non-inflammatory term for non-technical person but you know what I mean]-test.
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Rather than getting outraged about prejudices that you don't want to be true, try to see the point of the response you are replying to: if you need to watch a two minute video to understand a chat application then it does not have a good user experience.
Tbf, Discord takes way more than 2 minutes to understand.
But reveals it step-by-step. When you click on a Discord link without an account, it says: Hello! What is your name? You check there are no faefolk around, and then type your name. Now you are in the chat room and you can chat to people.
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discord lost me at having to use task manager to shut it down on Windows.
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> start on desktop
Echoing this. Navigation is better and clearer on desktop. The mobile apps works really well once you know what you're doing. Part of onboarding into Zulip is being able to get an "overview" of the community and the discussions that are currently happening, and this is easier on desktop.
In my experience, the median user for communication apps is mobile _only_. Before that, it better be a website that works well on phones, and decently on desktop.
As a developer I don't like it, but reality doesn't have to appease me.
This is a case where people can start talking past each other.
In my view and experience, Zulip is a collaboration platform for groups who want to get shit done. I wouldn't recommend it for a "place to hang out".
People who are serious about achieving something will use a laptop. Similarly, in a cousin comment - they will watch a short onboarding video.
No platform is "intuitive" for everyone. WhatsApp and Signal are "basically just SMS" so they can lean on the knowledge phone users built in the 00s and 10s. Anything else is a new mental model and takes some adjustment.
EDIT: also if you are an open source community, or a company, and you choose Discord for your support/project collab community... do better. (Looking at you CloudFlare)
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I use it for a non-it non-engineer group and everyone is happy with browser experience.
The mobile app is worse as it only allows writing in a few views that are not easy to access, and is becoming slower over time.