Comment by deaux

You should read reports of how Amazon drivers and warehouse workers are treated.

In any case, hiring more support staff doesn't change the quantity of that stuff.

> You suggest they should scale up the support team, I said they should just scale down their whole business.

Oh no, I always agreed with you that what you're saying should be what happens. But there's zero chance of that happening, as only the US can really do this, and it won't unless the candidates for 2028 are not the current frontrunners.

Requiring human phone support however is something e.g. the EU could very reasonably do and get away with.