Comment by whstl

1 month ago

Dealing with the occasional pushy customers is way easier than dealing with pushy PMs or designers. Which happen to be the majority.

Customers bikeshed WAY less than those two categories.

I'm glad you dealt with some good customers. I can't agree in my experience, though.

  • It's not luck.

    Customers want to save money and see projects finished. That anyone can reason with.

    Someone inside the company trying to climb the corporate ladder? Different story.

    • Okay. I'm glad you're privileged enough to where you can choose your customers. Customers that aren't abusive or otherwise out of their league thinking they know everything just because they have money.

      Otherwise, you never feeelanced on the cheap.

      7 replies →

    • +1, customers want their problem solved but at times they struggle to articulate that.

      When a customer starts saying “we need to build X”, first ask what the actual problem is etc. It takes actual effort, and you need to speak their language (understand the domain).

      But if you have a PM in the middle, now you just start playing telephone and I don’t believe that’s great for anyone involved.

      1 reply →