Comment by halbgut

I'd agree if OpenAI seemed any good at building apps. They're a frontier AI lab and not operating like a product company. A lot of great and interesting things come from that, but not refined products.

Their MacOS app really sucks. For months now, it's been eating up 100% CPU with some zombie process occasionally, their helpful global shortcut layover often doesn't autofocus, and their UX has never felt like it gets a lot of attention.

They lack user obsession. Altman talks a lot about going above and beyond RLHFing to get the tone just right. But it's never felt right to me.