Comment by 1vuio0pswjnm7
6 days ago
"There are venues that provide tickets exclusively via mobile applications, for instance."
Turns out Ticketmaster still has ticket printing machines at such venues
Was at a game at one of them, claimed I had a problem with the app and after some negotiation at the ticket window a millennial printed me a ticket
Why do they still have the printers
The "I'm having a problem with the app" strategy can work in other contexts too. The phone can be configured so that a young person trying to help gives up
"Modern" software is highly fallible and everyone knows it
When people have problems using apps, alternatives are often available
Perhaps this is why, e.g., venues that "require" apps still have ticket printing machines and still print tickets when there are problems with using the apps
The situation is not so "cut and dried" that no one ever attends an event at these venues using printed tickets instead of displaying the ticket on the phones they bring to the event
There are alternatives to apps that are sometimes used, e.g., when customers have problems, even when businesses try to "require" apps
As such, businesses do not always succeed in collecting the same amount of data from every customer
This is not to say customers who try to avoid unnecessary data collection always succeed, either
Generally, trying is a prequisite to succeeding
If most customers do not try it does not mean no customer succeeds. There are some who do, at least some of the time
Ticketmaster is it's own particular problem that needs to be dealt with, even if it is emblematic of a bigger issue with companies demanding users to run proprietary software.
I have recent (October and November, 2025-- venues in Indianapolis, IN and Cincinnati, OH) personal experience with this. With one venue I was able to play the "confused old man" card (via phone) and get the box office to print my tickets and hold them at will call.
At another venue I called prior to my show and tried the same tactic. They told me flat out "no phone, no admittance, tough luck for you" and cited the warnings and terms on the Ticketmaster website that I'd already agreed-to. I didn't want to chance losing out on $300 of tickets I bought so I knuckled under and loaded the Ticketmaster app on my wife's iPhone.
I don't think it's as cut-and-dried as you say it is, and I don't have the stomach to risk being denied access to events I bought tickets for-- particularly at the pricing levels of today's shows.