Comment by bonesss

We’ve also got to consider the fourth dimension, what happens over time.

Salesforce is getting LLM superpowers at the same time the Enterprise is, so customizing and maintaining and extending Salesforce are all getting cheaper and better and easier for customers, consultants, and Salesforce in parallel.

Unless the LLMs are managing the entire process there’s still a value proposition around liability, focus, feature updates, integrations, etc. Over time that tech should make Salesforce get way cheaper, or, start helping them upsell bigger and badder Sales things that are harder to recreate.

And, big picture, the LLMs are well trained on Salesforce API code. Homegrown “free” versus industry-standard with clear billing, whatever we know versus man-decades of learning at a vendor, months of effort and all the risk & liability versus turnkey with built-in escape goats… at some point you’re paying money not to own, not to learn, not to be distracted, and to have jerks to sue if something goes bad.