Comment by sowbug
2 days ago
We are in violent agreement about that point. Where we seem to disagree is that I don't think they're entitled to also keep the customer's annual subscription payment when they've decided they want out of the contract.
2 days ago
We are in violent agreement about that point. Where we seem to disagree is that I don't think they're entitled to also keep the customer's annual subscription payment when they've decided they want out of the contract.
What happens if the customer ask his credit card company to do a chargeback?
> What happens if the customer ask his credit card company to do a chargeback?
Then google will presumably perma-ban that user (and all accounts for that user) across all its services (gmail, etc).
I think they could make a good case for a prorated refund in either small claims or as a class action.