Comment by simoncion
8 hours ago
> Buses have a long tradition of user-hostile design. "Exact change only"...
On every pay-in-cabin bus I've ever ridden, this is synonymous with "No change given". The machines are quite happy to accept more money than is needed for a single ticket, and the reason for that is pretty obvious.
> It has always baffled me why they make it so hard for first-time users in particular.
The SFMTA (the San Francisco bus/train operator) provides a document that addresses almost everything you brought up. [0] The "unhelpful and condescending and impatient drivers" thing isn't addressed, but I've never run into a Muni driver that was anything but helpful. [3] As an added bonus, the most useful information about fares is posted on the paybox inside the bus.
[0] <https://www.sfmta.com/getting-around/muni/how-ride-muni-quic...> (via [1])
[1] <https://www.sfmta.com/visitors> (via [2])
[2] <https://www.sfmta.com>
[3] Granted, sometimes that help is "I don't know where that is, but I know you can't get to it on this line.".
>> Buses have a long tradition of user-hostile design. "Exact change only"...
> On every pay-in-cabin bus I've ever ridden, this is synonymous with "No change given". The machines are quite happy to accept more money than is needed for a single ticket, and the reason for that is pretty obvious....the most useful information about fares is posted on the paybox inside the bus
That's fair, but (1) when I was a kid and starting out riding a bus, I didn't know that; and (2) as that same kid, neither my family nor I had very much money at all and paying "extra" for something is just not something you do. Consider it a cultural thing. "inside the bus" is good but insufficient when I'm deciding between walking a mile or chancing the bus that I don't understand. (I almost always walked the mile. I was cheap, and I hated looking stupid in front of unsympathetic people.)
As for Muni, I didn't live where I could use it until I was no longer that kid. But adult me fully agrees with you. My experience with Muni has been much better than with most other busses I've used.
I see. Your complaint is that in vehicles that are staffed only with a driver, the driver refuses to handle change, and that -in your youth- your parents didn't provide you with any information (whether directly from them, or published by your local transit authority) about how mass transit worked in your area.
There's not much the transit authority can do about your parents' decision to leave you ill-informed. I can tell you that obligating the solo driver to handle change would be significantly user-hostile for the passengers currently on the vehicle. The tradeoff made is the correct one.
As you're probably aware, there's also good news: for a while now, many (most?) transit systems permit payment with radio cards that are linked to a preexisting pool of money, rather than having to handle cash inside the vehicle.