Comment by titzer
6 hours ago
It's all just rearranging deck chairs at this point.
I feel like UX designers don't realize that their job should have a natural tailing off as we discover and lock in the good ideas and discard the bad. Even if the ideas aren't that great, users can at least get good at however it does work, if it stays constant. Instead, we just get more dice rolls, eyecandy, and frustration.
I for one hate the power dynamic that OS and website designers have over me. They can just sneak into my house and rearrange my furniture on a whim. Even if it sucks, I would adapt to it if it stayed constant! Instead I both hate it and can't learn it, because everything is different and keeps changing when I least expect it.
At this point my brain has given into learned helplessness and won't retain much of anything at all, but it's next-level figured out that it's useless.
Designers seem to have a bad track record, and it's getting worse.
Sorry, designers.
This is exactly it. My mom finally learned where everything was in iOS 15. Took her like two years. Then iOS 16 moved stuff around, she called me confused. iOS 17 moved it again. Now she just hands me the phone whenever she needs to change a setting.
We trained an entire generation of parents to use smartphones and then pulled the rug out from under them every 12 months for no reason.