Comment by taftster
10 hours ago
> Other than Microsoft nobody even makes decent laptops in the Windows world.
I completely agree. I actually quit like and get along with my Surface Laptop. It's a really nice computer overall, worthy. It's the closest you get to the same polish and usability that Apple has in their macbooks.
I absolutely love my M4 macbook pro, it's definitely the best laptop I've ever owned. I had an older macbook pro that I kept way past its lifetime too.
The Surface is garbage. My last work-issued one caught fire.
I've never had any complaint's about Asus' laptops, though I've only used their Zenbook and Zephyrus lines.
I think the problem is that Microsoft's hardware quality is super inconsistent. We had a ton of employees using Surface laptops and tablets at my previous company, particularly sales and support. The company stopped buying them after a few years because the first year failure rate was almost 15%. However, the folks that had the good ones often kept them for 5 years or more.
woah, how did it catch on fire? I want to hear this.
Don't know. Plugged it in one morning, and it wasn't turning on. So I tried detaching it from its base because that had been a problem before, but it was dead, so you needed to find the little manual release thing that's inside one of the vents, which I didn't have a tool for, so I gave up on that. Then I turned to ask a coworker to try their charging cord (as mine had to be replaced once after it failed, and I assumed the same thing had happened again), and by the time I got back to my desk a small whisp of smoke was rising from the keyboard, which is strange, because to my understanding that's not where the computer bits are in that laptop.
So I unplugged it, at which point I noticed the smoke was increasing. So we doused it in CO2 (maybe N2, idk, some cheap gas we had lying around for the wetlab), pried the computer part off of the base, and then IT handled sending it back to M$.