Comment by sakopov
1 month ago
How do escalations work for statphone? If the first group doesn't respond to the call, does it escalate to the second group while the call is in progress still? What happens if the caller hangs up? Very cool idea btw!
1 month ago
How do escalations work for statphone? If the first group doesn't respond to the call, does it escalate to the second group while the call is in progress still? What happens if the caller hangs up? Very cool idea btw!
Hi!
If the first group doesn't pick up, it starts calling the second group, but first group continues to ring.
If the caller hangs up, all ringing is stopped.
The cool thing is if it encounters the native phone's voicemail, it hangs up and continues to ring so doesn't think it was a picked up call.
We do have our own voicemail that will eventually answer (user defined timing), which then transcribes and sends the voicemail+transcription to all the group members.