Comment by miki123211
2 days ago
And this goes both ways.
Many governments around the world have entities to which you can write a letter, and those entities are frequently obligated to respond to that letter within a specific time frame. Those laws have been written with the understanding that most people don't know how to write letters, and those who do, will not write them unless absolutely necessary.
This allows the regulators to be slow and operate by shuffling around inefficient paper forms, instead of keeping things in an efficient ticket tracking system.
LLMs make it much, much easier to write letters, even if you don't speak the language and can only communicate at the level of a sixth-grader. Imagine what happens when the worst kind of "can I talk to your supervisor" Karen gets access to a sycophantic LLM, which tells her that she's "absolutely right, this is absolutely unacceptable behavior, I will help you write a letter to your regulator, who should help you out in this situation."
I have some lawyer friends, who work as internal council to companies, that are already experiencing this.
People are cranking out legal requests and claims with LLMs and sending them to companies. Almost all of them are pretty much meaningless, and should be ignored.
However, they legally can't just ignore them. They have to have someone review the claim, verify that it is bullshit, and then they can ignore it. That takes time, though.
So people can generate and send millions of legal claim instantly, but the lawyers have to read them one by one.
The asymmetry of effort is huge, and causes real issues.
They just need to implement a better LLM that is able to deal with all that crap.
At the end we will just have agents interacting with each other.
The problem is the legal liability is also asymmetrical. If the person making the bogus legal claims with the LLM messes up, the claim will just be dismissed and it isn't a big deal for the person making the claim. If the reading LLM messes up and classifies a real claim with the bogus ones, the company could have a major problem.