Comment by threetonesun
5 days ago
All of the demos of booking travel using AI are hilarious to me. This used to be a job a travel agent did, and planning a trip was either a fun conversation or you could be like "send me somewhere warm" and let them do it.
Is it cheaper now that you can swear at flight booking software yourself, and scream at the hotel when they cancel your rooms that you got from a third party site that went through some other intermediary that bought the rooms at a group rate they shouldn't have been allowed to buy it at? Sure, it's cheaper. Is it better? Well, they want you to believe that. You have unlimited choice now. Oh sure, all the web searches and ads are targeted in a way that you're going to end up at the same place a travel agent would have put you, but you can perceive the freedom of choice along the way!
> Oh sure, all the web searches and ads are targeted in a way that you're going to end up at the same place a travel agent would have put you, but you can perceive the freedom of choice along the way!
And you can enjoy all the risk and liability for mistakes made along the way, too, which is where the actual optimization happened in the economy.
Similar example in the grocery stores with the self checkout. In the past if the employee did a scanning mistake, worst case the manager / customer would be mad.
Now that you do it yourself if you mis scan organic tomatoes as regular tomatoes you are freaking going to jail.
Ok exaggerating a bit, but having shoplifting in your record can be life changing, specially for immigrants
Well, even without exaggeration - if the employee made a scanning mistake, most of the time they (or the customer) would notice during or immediately afterwards, so the employee would just hit undo or scan a negative or such, and carry on.
No such privilege is granted to regular customers. Instead, the self-checkout station locks itself up, and the customer has to wait several minutes for the assigned employee (who, most of the time, is also working two other tasks at the store) to show up, analyze the situation, enter service mode, and do the undo steps.
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> Now that you do it yourself if you mis scan organic tomatoes as regular tomatoes you are freaking going to jail.
If this happens, it’s a problem with the judicial system, not self checkouts. I highly doubt it has ever happened, though.
Just buy insurance! Oh, it's up to you to understand what it actually covers, and it's about as much as the room/flight costs but won't you feel better about your choice?
> And you can enjoy all the risk and liability for mistakes made along the way, too, which is where the actual optimization happened in the economy.
And you can enjoy overpaying for a lower quality vacation if your travel agent is unscrupulous and getting kickbacks from vendors.
That is the actual optimization that happened, I can do more research and communicate directly with vendors.
Those that don’t want to are still free to pay extra for a travel agent.
> That is the actual optimization that happened, I can do more research and communicate directly with vendors.
Only if your time is worthless.
What did travel agents do when they made a mistake? I don’t think they reimbursed people?
There's multiple levels missing when you do it yourself. Usually they would do their best to sort things out. At the very least it was a single call to deal with the issue to someone who knew how to rebook flights, find new hotels, whatever, not you struggling to figure things out on your phone. For a full mistake, yes, they'd usually reimburse you, if not there are regulations around refunds and things like small claims court.
Doing it yourself? Good luck! Hope you've got good service on your phone where ever you happen to be when things go wrong.
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They were in a position to notice and correct most mistakes near-immediately, or at least shortly after making it. For most other cases, apologies and/or reimbursements backed by insurance if needed, transparent to the customer. In self-service, all that is responsibility of the user, but it's all built on requests to third parties, so the user is not in a position to unilaterally fix a bad request.
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