Comment by looperhacks
8 hours ago
I know it's fiction - but in reality, Karen is likely just as annoyed by this as the author. The spam should go to the person in charge, not the person who is forced to deal with this every day
8 hours ago
I know it's fiction - but in reality, Karen is likely just as annoyed by this as the author. The spam should go to the person in charge, not the person who is forced to deal with this every day
> I know it's fiction
Or semi-fiction? The author is actually blind and tagged it nonfiction, but I suspect some embellishment.
> but in reality, Karen is likely just as annoyed by this as the author.
When I'm frustrated talking with an agent of a big organization, I try to remember they probably didn't set the policy. But I also expect them to express some empathy for how I'm negatively affected by that policy. The author/protagonist, accurately or not, felt the opposite from "Karen from compliance". In their shoes, I wouldn't feel much empathy for Karen in return.
> The spam should go to the person in charge
I also expect the agent to have a closer relationship with "the person in charge" than I do (none whatsoever). If I mention the policy is absurd, they could at least make some effort to pass that along to their manager.
Also, sending the information to the agent is necessary compliance, even if the volume is malicious.
> not the person who is forced to deal with this every day
Maybe they feeling a bit of the pain themselves might make them more likely to speak up. If this becomes a miserable job that no one will stay in, that might provoke a change.
> Maybe they feeling a bit of the pain themselves might make them more likely to speak up. If this becomes a miserable job that no one will stay in, that might provoke a change.
Unfortunately, it might also just cause anyone who wants to do good to leave, leaving people who just need a job and don't care about doing good.
> Unfortunately, it might also just cause anyone who wants to do good to leave, leaving people who just need a job and don't care about doing good.
I don't think the author would have acted this way toward someone who said "sorry, I know it's a burden, I know it's stressful to be at risk of losing these benefits, and I've told that to everyone I can repeatedly." So how much danger is there really that the inconvenience of reloading the fax machine is pushing out someone who is trying to do good?
(For the sake of argument, I'm going with all the details of the story, including that this caused Karen any distress at all. I think it's more likely a real office like this has a setup for which getting a 500-page fax is no big deal at all. And if it really is a DoS on their processing, the consequence I'd be more worried about is causing acceptance to slow down enough that other disability claims are not processed before their deadline.)
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You can usually tell these people apart though, they sound empathetic. The one in the story doesn't.
Most of these bureaucrats have more power than what they want to let us think, but that means taking the risk of being told off for having been kind.
fascinating. And who is that mythical person in charge
I tried to delete my account on GitHub. I could not. The gdpr compliance email address they provide happily accepts emails but my account is still there, after more than 3 months.
Why am I writing this here? To show you an example of being powerless to the system. The only things I can do is things you can call "petty", like wearing a "Microsoft employees deserve Gulag" t-shirt. Since I tried many other options and failed multiple times