Comment by wholinator2

We have no idea what "Karens" life is actually like. I can think of about 5,000,000 scenarios that make her the more empathetic person in this interaction. People need jobs, government jobs are low paying but secure. This woman isn't making $100,000 a year just to say no to blind people, she very likely could be just scraping by as well, working in a call center, in a soul destroying government office, getting what little she can without a college degree she has neither the money, nor the time to complete. Maybe she worked hard and paid harder and got the degree and then it meant nothing. Very likely her boss and her both know she is eminently replacable. If she stands up she will be the single blade of grass getting chopped by the implacable mower.

What I'm trying to say is yeah, she could've taken the risk and stood up and said something. He could've beared the pain and sent the correct documentation. He knows the process by now, he had to have known exactly what he needed to send! And yet he chose to needlessly inflict harm on someone who's choice it wasn't theirs to make. The reality of jobs these days is not a give and take, let's all make the world better by democratizing our decisions type world. It's much much worse.