Comment by justin66

I found the bureaucrat was a more sympathetic character than the author, and that is saying something. Part of that is because of the bits of the author's story that don't add up. It's apparently "truthy" rather than true. I guess maybe that works sometimes.

Mostly it's because I don't think the SSA employee was malicious at all, although viewed through a lens of bitterness perhaps they could be viewed that way. But the author was unabashedly malicious.