Comment by dwedge
6 hours ago
A couple of years ago I changed the address on my car but didn't receive the documentation and didn't realise for a few months. Then I realised the tax was due and I hadn't had a reminder or this paperwork - one of which is needed to tax it.
I phoned them and they said I need to pay for the new documentation because I had a time limit to report it undelivered. Fine, that's my fault, but I need to tax it now otherwise I'll get fined, and I have no way to do it. I asked her how to do it and she said there is "no way" she can tax it over the phone I need to wait for the documentation. I told her I'll get fined and she said there is no way to tax it over the phone unless I have the VIN number which I won't have. Sorry, there's nothing she can do.
I told her I actually have the VIN number to hand, does she want me to read it for her? Suddenly she didn't need it and just needed card details. The impossible bureaucratic process was suddenly gone now. She just hadn't wanted to help.
Was this woman just following the law? Was it the fault of the politicians? Me, as a voter? She had no other choice than refusing to help?
"Was this woman just following the law?"
I don't know what the law is, so I don't know if she was.
"Was it the fault of the politicians? Me, as a voter? She had no other choice than refusing to help?"
Based on my experience, I'll guess that her office was understaffed and she was overworked, and her performance was judged on how quickly she ends calls.
Dunno if that's your fault. Who do you vote for? People who promise to cut budgets and taxes? Then yes, it was partly your fault.