Comment by mrguyorama

It's very likely, even in some smaller local governments, that the "Fax" doesn't do any printing at all. Digital faxing has been a staple of bureaucracy for decades.

So it doesn't inconvenience the "Karen" who is supposedly so evil for (checks notes) following the laws or rules that were implemented by people who were voted into their position.

Unlike in the private sector, public sector employees are often literally constrained by the law. You can personally end up in court if you try to help someone bypass a law. Plenty of government employees DO still end up bending rules.

Karen has zero power. If she did, she wouldn't be talking to assholes on the phone all day every day.