Comment by dartharva

I use to think that too.

But if you really look at it the "comfort zone" problem isn't too big of an issue in itself that a few training workshops and brief acclimatization periods for other tool suites can't solve. Making accountants move to Google Sheets is actually doable given enough incentive; there really isn't a lack of features in Sheets against Excel so much as there is a difference of implementation. In fact, for many purposes Sheets and GSuite could even be the "superior software" if only one bothers to make good use of it.

The problem is more that companies hesitate to take the dive because they can't be sure any of the alternatives will stay stable in the long run. Google is infamous for abruptly shutting down applications and none of the other competitors have built enough of a repute yet to ensure longterm reliability.

Microsoft has been (and continues) riding on its first-mover advantage as an unmovable establishment for decades. It has worked out till now, but who knows till when.