Comment by dmix

> In Canada our internet became much faster for cheaper with better customer support when the government allowed competition from smaller players.

What the CRTC did was force the big players who own all the infrastructure to allow resellers to resell their services, and have to pay no more than cost to the big guy.

Those "smaller players" have a marginal involvement in the entire network aspect. They usually host ISP emails and sometimes DNS. Some of them do provide better customer service than the upstream big guy. At least until they need upstream help to resolve your issue, then it takes forever.

The other type of small players, who install their own infrastructure in smaller municipalities, were not impacted by this change. Some provinces (SK, QC) do give generous grants to those small players to install fibers. But AFAIK there is no federal involvement specifically to help them.

I think Canada is a great example of how not to do it, despite some price decreases in recent years. We seem to have (near) the worst of all worlds: huge geography, little competition, and government regulation that props up the oligopoly without driving prices down like Europe. Mobile data is even worse.