Comment by teling

5 days ago

This is the risk of being a consumer in the AI world - companies are running extremely lean on real humans and are deferring support to AI chatbots with no real reasoning abilities...

Also an issue with scale - for example, Google having similar issues of not handling small, isolated cases.

Hope you get your money back!

11 comments

teling

Reply
nickvec  5 days ago

Thanks, I hope so too!

  • nradov  5 days ago

    If it's a money issue then file a charge back with your credit card. That generally gets someone's attention.

    • nickvec  5 days ago

      See the other commenter/thread that recommended I do this. I'm worried that by doing a chargeback, I will be blacklisted from using Anthropic's services, which I feel like is a reasonable assumption.

      5 replies →

    • siva7  5 days ago

      That will get their attention - to blacklist you from ever doing business again with them. People saying this is a nuclear option are telling this because they know what a charge back means for a business owner. So treat it like that.

unixhero  5 days ago

You can call Google and their support for business customers is personal and excellent.