Comment by teling
5 days ago
This is the risk of being a consumer in the AI world - companies are running extremely lean on real humans and are deferring support to AI chatbots with no real reasoning abilities...
Also an issue with scale - for example, Google having similar issues of not handling small, isolated cases.
Hope you get your money back!
Google is like this since ever, way before AI, so no, that's not the reason.
Thanks, I hope so too!
If it's a money issue then file a charge back with your credit card. That generally gets someone's attention.
See the other commenter/thread that recommended I do this. I'm worried that by doing a chargeback, I will be blacklisted from using Anthropic's services, which I feel like is a reasonable assumption.
5 replies →
That will get their attention - to blacklist you from ever doing business again with them. People saying this is a nuclear option are telling this because they know what a charge back means for a business owner. So treat it like that.
You can call Google and their support for business customers is personal and excellent.