Comment by mort96
5 days ago
I don't think it's helpful to think about this as the company "trying to steal from you". There is no intention here. It's just something that got lost in a bad IT system. You gain nothing from issuing a chargeback. You imperceptibly nudge some statistic and a "banned for life" flag might automatically get flipped in a database. There's no righteous comeuppance here.
You try to contact support, pester them a bit, call someone if possible, and eventually, you may get your money back. If you don't, then you issue the chargeback.
> There is no intention here.
You don’t think it’s funny how the mechanism for taking the money is never broken?
Work with a large company who won’t pay your 30 or 45 day invoice for 90 days before you broadly decide this.
> You don’t think it’s funny how the mechanism for taking the money is never broken?
I dunno, sometimes it is.
The most broken I've seen in my favour was a ~$600 purchase where the order flow broke partway through. Customer support was a major pain to get in contact with in order to figure out how to give them my money. When I eventually managed to talk to someone, they advised that maybe their third-party fraud algorithms didn't like my email. I changed my email, the order worked when I placed it again, and I received my product a week later.
Several months later, without any communication from the company, I received a second product in the mail, presumably from the first order that I didn't pay for. Based on how much of a pain it was to contact support the first time, I wasn't about to do so again based on their mistake. To be charitable, I kept the package in my garage for a couple months in case the company contacted me to arrange return shipping. Not hearing from them, I just sold it off.
> Work with a large company who won’t pay your 30 or 45 day invoice for 90 days before you broadly decide this.
I have had this experience. I don't see how a chargeback would've helped. Typically, you would invoice someone for time you've worked for them, or sometimes you buy a product from one company and invoice another for the expense.
Chargebacks don't help you get a company to pay your invoice. Debt collectors do.
In any case, this is something different from refunding a purchase as a customer, which was the topic at hand.
The topic I replied to
was giving the benefit of the doubt on the intention of big companies putting no effort in to fix their workflows if it makes them more money to work with you improperly.