Comment by Ucalegon
18 hours ago
Man, expecting the minimal from companies who are supposed to deliver a pro... there is no SLA for any this, so you are right.
Also, why is there no SLA?
18 hours ago
Man, expecting the minimal from companies who are supposed to deliver a pro... there is no SLA for any this, so you are right.
Also, why is there no SLA?
You’re not getting a worthwhile sla on a subscription at this rate. What are you going to get? A few dollars? An sla isn’t useful unless it actually bites for the provider and actually compensates the customer. And it costs money - how much are you willing to spend for this insurance?
because there isn't one and people still paid for it.
My clients demand one, so there is one.
Imagine if people were like your clients.
If they were, they wouldn't buy your product without an SLA. But they're not.
Because this is ultimately a beta service. The whole industry is.
Wait, where is there a 'beta' tag to something that they are charging real money for? Why is this software any different than any other software and we should completely give away our rights as a consumer to ensure what we pay for is delivered?
I think the parent is saying that one should be aware that the whole LLM industry is still in an experimental stage and far from mature. What you want isn’t what’s being offered. I agree that there should be higher standards, but what we currently have is an arms race. The consequence is to factor that into the value proposition and maybe not rely too much on it.
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What right as a consumer do you have that is pertinent here, other than to have the vendor adhere to the terms of the agreement you have with them?
Anthropic has many customers despite the fact that they have occasional problems. They’re not suing Anthropic because Anthropic isn’t promising in its agreement something they can’t deliver.
I think you’re reading into the agreement something that isn’t there, and that’s the cause of your confusion.
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