Comment by layer8
19 hours ago
I think the parent is saying that one should be aware that the whole LLM industry is still in an experimental stage and far from mature. What you want isn’t what’s being offered. I agree that there should be higher standards, but what we currently have is an arms race. The consequence is to factor that into the value proposition and maybe not rely too much on it.
SLAs should be standard for any paid service, especially on the enterprise side, but also on the consumer side. Being immature as a company does not excuse a lack of service delivery.
Not every customer, even a paying customer, demands reliability at a particular level. Market segmentation tends to address those situations: pay more, get more.
> pay more, get more
Users on $200 plan complaining, already at max level of subscription, I don't think a $200 subscription should make you feel like you are getting unfair advantage. Like restricting claude -p to API ... after I paid so much? Moderate use should not do that. I am not running it batch mode on a million inputs.
'I don't want to hold companies to account for failing to deliver services, therefore I think everyone else should live by my permissive "standards".'
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If you can point to a consumer targeted service that provides and keeps their SLAs, I’ll be impressed.