Comment by cjbarber
5 days ago
> Non-technical users expect a CEO's secretary from TV/movies: you do a vague request, the secretary does everything for you. LLMs cannot give you that by their own nature.
What are you using today? In my experience LLMs are already pretty good at this.
> Please for the love of god actually go outside and talk to people outside of the tech bubble.
In the past week I've taught a few non-technical friends, who are well outside the tech bubble, don't live in the SF Bay Area, etc, how to use Cowork. I did this for fun and for curiosity. One takeaway is that people at startups working on these products would benefit from spending more time sitting with and onboarding users - they're very powerful and helpful once people get up and running, but people struggle to get up and running.
> People don't want "personalized interfaces that change every second based on the whims of an unknowable black box". They have plenty of that already.
I obviously agree with this, I think where our view differs is I expect that models will be able to get good at making custom interfaces, and then help the user personalize it to their tasks. I agree that users don't want something that changes all the time. But they do want something that fits them and fits their task. Artifacts on Claude and Canvas on ChatGPT are early versions of this.
> What are you using today? In my experience LLMs are already pretty good at this.
LLMS are good at "find me a two week vacation two months from now"?
Or at "do my taxes"?
> how to use Cowork.
Yes, and I taught my mom how to use Apple Books, and have to re-teach her every time Apple breaks the interface.
Ask your non-tech friends what they do with and how they feel about Cowork in a few weeks.
> I think where our view differs is I expect that models will be able to get good at making custom interfaces, and then help the user personalize it to their tasks.
How many users you see personalizing anything to their task? Why would they want every app to be personalized? There's insane value in consistency across apps and interfaces. How will apps personalize their UIs to every user? By collecting even more copious amounts of user data?
"LLMS are good at "find me a two week vacation two months from now"?"
Of course they are. I gave one a similar prompt a few weeks ago, albeit quite a bit more verbose (actually I just dictated it, train of thought, with couple of 'eh actually, forget what I just said about x, do y instead") and although I wasn't brave enough to give it my credit card and finalize the bookings, it would have paid for the bookings I had it set up for me, had I done that. I gave it some RL constraints, like "we're meeting friends in place xyz at such and such date, make sure we're there then" and it did everything from watching we wouldn't be spending too many hours driving per day to check that hotels are kid friendly to things to do and see and what public holidays there are so that we know when supermarkets close early and a bunch of details I wouldn't have thought of. It checked my (and my wife's) calendar, checked what I had going on work wise, etc.
That is a fully solved 'problem' man. LLMs will run the whole thing for you. Just provide it with the login details to booking websites and you're off to the races.
I did have it upgrade the car, even if that pushed the cost outside the budget I gave it. Next time it'll know LOL.
>although I wasn't brave enough to give it my credit card and finalize the bookings
So it's not trustworthy enough for you, someone clearly interested in the hype of LLMs.
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> Or at "do my taxes"?
codex did my taxes this year (well it actually implemented a normalization pipeline and a tax computing engine which then did the taxes, but close enough)
> well it actually implemented a normalization pipeline and a tax computing engine which then did the taxes, but close enough
You can't seriously believe laymen will try to implement their own tax calculators.
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If your prompt was more complex than "do my taxes", then this is irrelevant.
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Sounds fascinating! If you wrote an article on this I bet it'd have a good shot at making it to the home page of HN.
> LLMS are good at "find me a two week vacation two months from now"?
Yes?
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edit: Just tested it with that exact prompt on Claude. It asked me who I was traveling with, what type of trip and budget (with multiple choice buttons) and gave me a detailed itinerary with links to buy the flights ( https://www.kayak.com/flights/ORD-LIS/2026-06-13/OPO-ORD/202... )
I'd love to try and replicate, but I'm not letting any of these tools anywhere near a real browser and capabilites :)
Perfect - and this use case will be enshitificated first. LLM provider will charge small fee for proper recommendation placing. Got to recoup investment.