Comment by ogou
10 hours ago
Most commercial websites, especially tech, run multiple A/B experiments in parallel to optimize signup funnels and tier conversions. Even so, there should always be a source of truth for people. We should have some way of verifying what we get for what we pay. There are laws about this as well.
This guy's casual and crass response is a sign of disrespect for customers. Unfortunately, that is pervasive in the industry. The bubbles these teams work in are corrosive to empathy and real world impact.
I think there is more here: Anthropic's whole market positioning is based on trust. It's literally their reason for being.
The Claude constitution has a major section about not being deceptive. Now this is GTM, not the model, but there is clearly a coherence problem here... and if anyone should realize the important of their market positioning it's GTM.
Agreed that it’s 100% marketing. In some ways Anthropic is more of a for-profit corporation than OpenAI which is at least partially owned by a non-profit.