Comment by staticassertion
8 hours ago
It's sort of hilarious to compare "talking to people" with analytics. I'm not defending Github here, but you can't possibly think that "talking to 1M customers" is viable.
8 hours ago
It's sort of hilarious to compare "talking to people" with analytics. I'm not defending Github here, but you can't possibly think that "talking to 1M customers" is viable.
You could survey a representative sample
Not really. (a) People hate responding to surveys and hate emails, you're more likely to lose users than to get data (b) there's no way you're surveying people's in a way that gets you information like "time spent on a page" or "time between commits" or whatever.
This is just nonsense tbh. Surveys and customer outreach solve completely different problems from analytics.
I agree you can't practically get the same information as you could with telemetry.
Survey data is still real data that can be used for "analytics".
Some people also hate telemetry. It feels invasive. I have a guess about what direction the percentage of consumers who hate telemetry is moving toward.
You can hire people to test your product and provide analytics. But not try to siphon the data for free.
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That’s what user forums are for.
You can set up a user forum if you'd like. If you think it will get you the same information that analytics will, you're obviously wrong.
Kagi has a user forum (as well as listening to comments on other sites like Hacker News) and does not (at least supsosedly) collect telemetry. They seem to be doing fine when it comes to feedback.
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