Comment by atoav

Yes, but the answer to "how many people clicked that button" is irrelevant if it describes the outside world. This id like concluding something is wrong with umbrellas because none of the users in the desert opened them.

If the questions you have can be answered by simple telemetry you are likely asking the wrong questions. E.g. a confused user will click all the buttons, while one thst efficiently uses your software to solve a very specific problem may always ever press the ssme ones.

The actually interesting questions are all about how your software empowers users to deal with the things they have to deal with. Ideally with as little buttons as possible. And if once a year they need that other button it will be there.

It is very easy to draw the wrong conclusions from telemetry.