Comment by mikehearn
21 hours ago
"I need to let you know that we are unable to issue compensation for degraded service or technical errors that result in incorrect billing routing."
Not sure I've ever seen a company openly take this position. This is a crazy policy.
More likely its just an LLM hallucination, not a real policy that Anthropic has. Unfortunately for them, it's a bad look to showcase one of the main failure modes of their product in their own business process.
If they've let their AI write the policy, and then they repeat that as policy, how exactly is this an "LLM hallucination" and not a real policy?
It's both, isn't it? If the AI writes the policy and is also responsible for enforcing it (by handling tickets and acting as a gatekeeper for which issues are escalated to humans who can do something about them), then the hallucination becomes real.
It's the same thing. Whether it was hallucinated upstream or in situ, the point is that it's not a real policy that the business adheres to, just something the LLM spat out.
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These hallucinations keep killing my vibes brah
More and more I feel that the one thing Github needs to turn the tide of bad press, is to allow adding clown or turd reaction emoji on comments
Because it's illegal.
Brought to you by, allegedly, the "Good" AI company.
In many countries, this also isn't legally tenable.
Is there any country where it is?
At least in Germany in B2B contracts that might be possible.
For b2c, no chance
America
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Probably. There are a lot of countries, especially third world ones, with very lax legal systems, not to mention the multitude of countries where law basically doesn't exist.
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Anything they say is legal until a judge says it's not.
And to get to that point, you need to be willing to spend a lot more than 200$.
Aah, the SV strategy that landed SBF, and many others, in jail.
A classic.
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Not really. For example, in the UK you could report them to Trading Standards and they'll enforce the law on your behalf.
Bug filer posted that reply as a joke. Look at the username.
I don’t read that as a joke, I read it as them pasting in their response from the support chat.
I think the OP posted that reply as a joke
Well, when your policy is written by an AI, you can get shit like that