Comment by raphinou
21 hours ago
My understanding was they would process a refund, but no further compensation? Otherwise why would they look for an account to process the refund?
English is not my first language, so I might have misunderstood....
21 hours ago
My understanding was they would process a refund, but no further compensation? Otherwise why would they look for an account to process the refund?
English is not my first language, so I might have misunderstood....
As I read it, they didn't look up the account to process the refund. They looked up the account to decide whether to process the refund, and then the decision was "no".
The rest of the support response is just pleasantries and padding, to dance around this fact ("Your detailed reproduction steps will be valuable" blah blah).