Comment by bashtoni

19 hours ago

You also seem to have a bug where people get randomly invoiced: https://news.ycombinator.com/item?id=47693679

I got a random invoice for $45.08 back in March, despite not having auto top up enabled. Trying to reach support met with a brick wall. Based on the post I linked to, I'm not the only one facing this problem.

6 comments

bashtoni

Reply
mdavidn  19 hours ago

They also have a bug where people get randomly suspended: https://www.reddit.com/r/ClaudeAI/comments/1b82cpu/where_you...

It happened this year to my one and only personal account. The account was one week old. Unique e-mail address. $5 balance for API credits. No usage yet. Suspended and refunded. Appeal denied without explanation.

I did create the account on a VPN because I was using public WiFi at a tech conference. That's probably what tripped their automation.

  • iammrpayments  13 hours ago

    Using certain types of cards will get you automatically banned, I’ve found that out after getting 3 accounts suspended. I made them all using same VPN and email domain. I’ve been using the 4th account with no issues with a reputable bank debit card.

ethin  18 hours ago

I also got randomly invoiced $5.00 for absolutely no reason on the 28th. I don't have auto-reload enabled, nor did I explicitly buy extra usage.