Comment by seviu

I used to have the 20$ plan, upgraded to max, they were going to charge me 86$ for max minus pro plan.

Credit card didn’t get through, pro plan got insta cancelled, had to pay for full max plan. Clearly a billing bug on their side. If the credit card when upgrading a plan doesn’t come through, don’t destroy the existing plan.

I talked to the chat bot; i got a ticket number, a human will come back to me. That was three months ago. Never got refunded. Nobody emailed me.

I ended cancelling the max plan, it expired yesterday. This plus the constant degradation of the service despite having 30B revenue first quarter this year.

A company that has so much money, and cannot care less about their users…

They will have to do much better if they want to get me back.