Comment by freeopinion
15 days ago
Even more tangential: Kia declined to cover an engine failure, under warranty that was extended by recall because I change my own oil.
Kia's engines are known to fail predictably even within first 100K miles. They extended their warranty because of it. But then they weasel out of it unless you hire an attorney and go to war.
This would be a violation of the Magnuson-Moss Warranty act of 1975 which requires they show the work done directly caused the failure.
If this were a widespread policy I bet class action lawyers would be all over it without you having to pay for it.
Maybe they researched customers’ backgrounds and only screwed the ones they thought wouldn’t lawyer up
This doesn't require research. Just reject by default and concede if a lawyer shows up. It doesn't cost any money to have a default denial policy and saves millions.
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They broadly decline it for BS reasons betting that most people don't know it's illegal and/or won't try to force them to follow the law.
This makes me paranoid to buy a new car at this point. I would have to keep every single oil filter receipt and take a video of the DIY oil change.