Comment by ffsm8

> So I don't think customer opinions on the matter are 100% justified and fair.

Neither do I though? I said it's understandable. Abusing people - even just verbally - is pretty much never justifiable.

But that still doesn't make the people doing so racist.

They're just angry (justifiable) and venting it at the representative of the company they're angry about (less so). Framing this issue as racist will just alienate all discourse, that was my point.