Comment by atonse

I had the same experience with their shitty customer service but for something much smaller. I had red filament from bambu that was constantly getting clogged and they had me go through so many hoops. they had me measure the filament thickness in 10 places WITH CALIPERS and also FILM IT. all this shit was a waste of my time. After they asked for even more steps, I just gave up. I felt it wasn’t worth it for a $16 exchange.

But it left a really bad taste in my mouth about the company.

Consumers are used to stuff like Amazon customer service. I wasn’t expecting to waste all that time to exchange 1kg of filament. I thought they’d send it out no hassle and take back the defective filament to research it themselves.

So now when I recommend Bambu, I say the printers are great but their customer service is horrible. So be very careful.