Comment by jjkaczor

Odd - I bought an H2C about a month ago - and the nozzle-swapping Vortek rack just wouldn't calibrate or operate - blocking even calibrating the left-nozzle from proceeeding.

However - yes, they did have me perform multiple disassembly/re-connect steps and document, and then of course every question/answer was at least a 24-hr turnaround (some delays were because I keep my printer at my office and chose to work from home a few times), eventually they sent me an entire new Vortek rack - which, once installed worked perfectly.

I was not looking forward to packing the entire thing up and shipping it back.

hmmm - they never asked for the old one back... (hmmm, harvest the servo motor? drag-chains and rods for other projects? Mount it on the wall and use it to store extra induction nozzles? Ideas?)