Comment by anigbrowl

Maybe they could devote some resources to updating Amazon's customer facing AI instead. I ordered some programming books last night, and was told they'd arrive tomorrow (I'm a prime member and live near a major hub so this is the norm). This morning I found the date had been pushed back to May 27, a very surprising outcome (these were popular books from O'Reilly and similarly high volume publishers, not some obscure imprint).

I asked Alexa (on the amazon web page) about it and it couldn't tell me which carrier had the items or why they were delayed, directed me to a non-existent phone number and then denied it had done so. The customer service bot I was eventually redirected to was even worse, and started telling my that items would be delivered both tomorrow and by May 27 in the same message. Finally I got human intervention, who said the items would arrive tomorrow and that the delivery status had been updated, but the order page still says they're arriving at the end of next week.