Comment by faangguyindia
1 day ago
Google cloud also locked out a Korean Goverment Organization recently. The guy posted on GCP subreddit.
Google really need to improve their support team. It's strange such a big corp can't even afford to have proper support team.
> It's strange such a big corp can't even afford to have proper support team
Railway say they are in touch with that support team.
god help them
I had good experiences with their support, and bad experiences with AWS support. tldr: YMMV.
Not strange, Google has never had a proper support team unless you are an "Enterprise" level customer.
> support team
They must’ve upgraded them to Gemini 3.5 by now.
pretty sure their support team is a flaky ML model that is haplessly flagging random accounts
> It's strange such a big corp can't even afford to have proper support team
This seems to be by design.
We have a CSM, Head of Customer Support contact, and further contacts with GCP. Despite that, we still had this issue.
Automating support, automating everything is the key to their whole deal. Tech giants leapfrogged the rest of the economy by innovating a company that can scale its customers without having to scale itself proportionally.