Comment by edbaskerville
4 hours ago
I just visited a McDonald's for the first time in a while. The self-order kiosk UI is quite bad. I think this is evidence in favor of the idea that an incompetent AI will soon be incompetently running a McDonald's.
Out of curiosity, what issue did you have with the McDonald’s self-order kiosk? I actually think McDonald’s has the best kiosk I’ve ever encountered. The little animation that plays when you add an item to your cart is a little annoying (but I think they’ve sped that up). But otherwise, it’s everything I’d want. It shows you all the items, tells you every ingredient, and lets you add or remove ingredients. I have a better experience ordering through the kiosk than I do talking to a cashier.
It takes longer than ordering with a cashier, it keeps trying to upsell you, and it's always out of receipt paper because unsurprisingly the company that isn't willing to pay a person to take orders is also not willing to pay a person to maintain the kiosks.
> It takes longer than ordering with a cashier
Depends on what you're ordering and who the cashier is.
If your order is the happy path of no customizations of a combo with an experienced cashier, it can be done in seconds, for sure. "Medium #4 with a Diet Coke", pay, done.
But if you customize your burger or ordering a lot of items a la carte and you're dealing with a new cashier that has weak English skills, good fucking luck. You'll likely need to wait for them to figure out they need to call someone over to help, have to repeat your order, and you end up spending far more time.
> it keeps trying to upsell you
Yeah, I'll agree that's obnoxious, especially when it's trying to upsell you something that's already on your order. I ordered a combo. I don't need you to add another fry.
Hmm. I’ve never really had those issues. It’s also much faster and easier than ordering with a human. I guess it does try to upsell you, but humans often do, too. And to me, it’s worth it to just click “No” in exchange for the added convenience (mostly in getting my order right).
I have had them run out of receipts, but it’s never mattered for me. If I’m dining in, the plastic number you carry to your table makes sure I get my food. And if I’m taking it to-go, they always find me anyways.
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It's easily one of the most intuitive and straightforward kiosks out there today and you don't have to wait for one of the cashiers to notice you nor worry about them punching in your order incorrectly.
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