Comment by pbowyer
11 hours ago
Jira is the one product I feel needs to be AI native.
AI native in the sense that it papers over the pain points.
New JIRA admin? AI will set it up to do what you want (after all, Atlassian has a great training set as they can see which Cloud installs work well)
Need to set up a workflow? Bam, AI to do that.
Need to onboard a user or manage permissions? Again, have a chatbot to do it (as a time-to-time Jira standin Admin, changing permissions always needs doing in 2+ places and devolves into a "Can you see this yet?" round of questions)
Jira has an AI feature called Rovo. It's terrible.
Giving an API key to Claude however gets you exactly what you need. Albeit in quite a risky way though.
Definitely, that's the issue with legacy tools and just plugging AI agents on top of existing API capabilities that were designed for human in the first place. Retrofitting agent-safety onto APIs that predate agents is harder than it looks (guardrails, permissions scopes etc.)
Disclosure: I'm CTO of an ITSM product in this space (Siit), so I think about this a lot.
Russain roulette.