Comment by ssl-3
19 hours ago
As others have mentioned, 7/11 in the US has been owned by 7/11 (Japan) for quite a long time, now.
There's some important organizational differences: Stores in Japan are almost entirely franchisee-operated, while stores in the US are more-or-less split 50% on being franchises or corpo.
It's hard to draw conclusions when they're shaped so differently.
But I can say this: Speedway is a large US chain of gas station/convenience stores, with ~2,800 locations (all of them corpo). They varied a lot; some had hot made-to-order food, some others were limited to roller dogs and baked, frozen pizza that was in many ways indistinguishable from cardboard.
There has never been a time when Speedway was awesome, but there have been times when it was acceptable. It was usually better in the suburbs, and worse in the cities (I've seen some weird shit happen at Speedway stores in cities, but they generally kept up with the chaos).
Overall, I'd give 5/10 -- it was often convenient and generally open 24/7, but at all times any of them could have used a lot of very obvious improvement.
5 years ago, 7/11 bought Speedway. They've subsequently managed to allow it to become even worse. Things are dirty, disorganized, clearly lacking any direction other than that which leads towards dilapidation, and the staff just doesn't appear to care about any of it.
Under 7/11's ownership, my buying habits have shifted from "Hey, there's a Speedway. Let's stop in and get a soda or some coffee, or maybe a sandwich" to "Oh look, it's a Speedway. Let's keep moving."
Their accomplishments here are very impressive.
As someone who remembered 7/11 commercials as a kid in Texas in in the 80s, I thought they had completely died out in the USA until I spent a summer at a university in Mexico and there was a local 7/11 which was surprisingly nice. But unless they up their game in the USA, I see all the typical gas stations we grew up with as fading due to changing standards. Buc-ee's started in a tiny Texan town where some relatives live and now stretches from Colorado to Virginia to Florida. In addition to the vast amenities, including delicious fresh barbecue and salads, they have clean bathrooms and treat employees well. There's no going back (I hope), and I'm surprised they're not in California yet, though I guess California has stuff like EddieWorld. I recognize that this leaves an opportunity for smaller gas stations to try to improve to offer good-enough service since Buc-ee's focuses on larger stores, but my hope is that the elevated standards will trickle down to forcing smaller ones to raise standards. Seems like 7/11 would be well-positioned to adopt that strategy to become that dominant smaller store, if they're paying attention.