Comment by nate

I just had a maddening convo with Amazon's AI https://share.zight.com/o0udw54W (i had mentioned before that in 5 minutes it would be time to get my refund according to some other policy message they sent me). A convo before this Amazon's bot didn't even recognize the reply the forced me to give from their button. I clicked "Entire package is missing". and they replied "Couldn't understand your response". It's a brutal, antagonistic experience. The kicker is how Amazon keeps saying "we're passionate about customer experience". You were Amazon. You were. But you've given that up.

The silver lining is that the pendulum will swing. It's like all thee independent bookstores thriving again. Eventually enough of us will revolt hard with our dollars. And move back towards businesses that aren't employing all these bots they stick in front of us. We'll get there.